How do I set a deposit limit on sana101?

After logging in, go to "Settings" or "Account Settings" and click on "Responsible Gaming." From there you can set your deposit limit, session limit, and loss limit. Changes take effect immediately.

Will I get my money back if I activate self-exclusion?

Yes. Any balance remaining in your account can be withdrawn after self-exclusion is activated. However, new deposits and bets are completely suspended for the duration. Contact our support team for more details.

Can I come back before my self-exclusion period ends?

Self-exclusion is designed to ensure a safe break. In general, your account cannot be reactivated before the chosen period ends. For exclusions longer than 30 days, a cooling-off period applies after the term expires.

Can a family member close my account on my behalf?

Typically, only the account holder can activate self-exclusion. However, if you believe a loved one needs help, please contact our support team — we'll do our best to assist based on the circumstances.

Where can I find professional help for problem gaming?

You can reach out to mental health organizations in Bangladesh such as the National Institute of Mental Health (NIMH) or various private counseling centers. sana101's support team can also point you in the right direction.

Can I change the Reality Check reminder interval?

Yes, you can update your Reality Check interval at any time from your account settings. Options range from 15 minutes to 4 hours, though we recommend setting it to no more than once every hour.

sana101 | Responsible Gaming and Safe Play Guide

sana101Responsible Gaming Features at

We don't just offer games — we have multiple safeguards in place to look after your wellbeing.

Deposit Limit Setting

Set your own daily, weekly, or monthly deposit cap. Once the limit is reached, sana101 will automatically block further transactions.

Session Time Controls

You can set a maximum duration for each gaming session. When the time is up, sana101 will remind you to take a break.

Self-Exclusion Feature

Temporarily lock your account on your own terms — from 24 hours to a permanent exclusion. You're in control.

Loss Limit Setting

Decide in advance the maximum amount you are comfortable losing. Once that amount is reached, sana101 will not allow you to place any further bets.

Reality Check

Sana101 will periodically remind you how long you've been playing and your total deposits and withdrawals.

24/7 Help Center

If you feel something is wrong, contact sana101's support team at any time. We're always here to listen.

Why is responsible gaming important?

Gaming on sana101 is about more than winning money. It's about entertainment, excitement, and the occasional thrill of testing your luck. But when fun turns into compulsion, that's when problems begin. Responsible gaming means staying in control and enjoying the experience within your own limits.

Many people in Bangladesh start online gaming purely for fun — but without awareness, some find themselves under financial and emotional strain. sana101 doesn't want that for any of its users. That's why Responsible Gaming is at the core of our platform.

            
            Research shows that players who set a budget before they start are able to enjoy gaming in a healthy way for much longer.
          

Responsible gaming at sana101 isn't just a set of rules — it's a culture. We want you to end every session feeling good, not stressed or frustrated. That's why our platform offers multiple protective tools you can use entirely on your own terms.

How to set your own limits

The first step toward responsible gaming on sana101 is setting your financial and time limits in advance. That's not a sign of weakness — it's simply the smart thing to do.

Set a monthly budget: Decide in advance how much you can afford to spend on entertainment each month. Never use household funds or savings for this.
Set a time limit: Set a daily or weekly limit on how long you play. Make sure gaming never cuts into your sleep or family time.
Stick to your loss limit: Set a loss limit for each session and stop when you hit it. Chasing losses almost always makes things worse.
Stop after a win: Many players chase their luck after a big win — and end up losing it all. Know when to walk away.
Spend time on other activities: Don't let gaming be your only leisure activity — make time for family, friends, and hobbies too.

            
            In your sana101 account settings, you can set deposit limits, session limits, and loss limits directly, all on your own.
          

Recognizing the Signs of Problem Gaming

Sana101 always wants its users to stay well. Problem gaming often creeps up gradually — it's not always obvious at first. Watch out for these warning signs:

Chasing losses by continuing to play in an attempt to win back what you've lost
Lying or hiding the truth about gaming
Withdrawing from work, family, or social life
Gaming with borrowed money or draining savings
Feeling restless or irritable when not playing
Repeatedly exceeding your set limits
Turning to gaming to cope with stress or loneliness
Unable to stop gaming even when you want to

            
            If you recognize two or more of the signs above, use sana101's self-exclusion feature right away and seek advice from a professional.
          

How Self-Exclusion Works

Sana101's self-exclusion feature is completely free and available at any time. You decide how long you'd like to take a break.

Go to Account Settings

After logging in, go to the "Responsible Gaming" section in your account settings.

Choose your exclusion period

Choose what works for you — 24 hours, 1 week, 1 month, 6 months, or permanent exclusion.

Confirm

Once you confirm your decision, your account will be suspended immediately and no new transactions will be processed.

Contact support if you need help

For any issue, sana101's support team is here to guide you through the entire process.

            
            While self-exclusion is active, sana101 will not send any promotional emails and no one will be able to access the account.
          

The Role of Family & Loved Ones

Responsible gaming isn't just a personal matter — family and friends play an important role too. If you believe someone close to you is struggling with problem gaming:

Approach the conversation with empathy, not accusations.
Listen without judgment and reassure them that you're there for them.
Recommend seeking professional help if needed.
Reach out to sana101's support channels — we can guide your family members too.

Sana101 believes that building a healthy gaming community means involving families and society as a whole. That's why we're here to support not just our users, but their loved ones too.

Minor Protection

Protecting minors is one of the cornerstones of responsible gaming at sana101. Age verification is mandatory at registration — no one under 18 can create an account on our platform.

KYC Verification: During registration, your age must be verified using a national ID or birth certificate.
Parental Control Software: Install parental control software on your device to prevent children from accessing gaming sites.
Keep your password private: Never share your sana101 login credentials with children or minors.
Lock your device: Lock your device and log out of the app when you're done gaming.

Self-Assessment

Ask yourself the following questions honestly:

Am I spending more than my budget?

Do I keep playing more when I lose?

Is gaming causing arguments with your family?

Is my focus at work or school starting to slip?

Am I gaming with borrowed money?

Do you feel restless or irritable when you're not playing?

              
              If you answered "yes" to any of these, set limits immediately or contact our support team.
            

Healthy Gaming Tips

Set a budget before you play
Don't play when you're tired or emotionally distressed
Take a 5-minute break every hour
Don't play under the influence of alcohol
Winning is never guaranteed — always keep that in mind
Don't keep playing out of greed after a win
Never treat gaming as a source of income

Talk to our support team

Sana101's Responsible Gaming team is here for you, no matter the issue — confidential support, free from judgment.

[email protected]

Active 7 days a week, 24 hours a day

18+ Only

Gaming on sana101 is strictly for users aged 18 and above. Accounts found to belong to minors will be closed immediately.

sana101Responsible Gaming at — Play Smart, Stay in Control

Important Warning